Greg in Oakville

We purchased a 30 year old house that was in desperate need of all new windows and doors. We had 4 companies visit us to give quotes and discuss our 'vision'. We had a few unique ideas in mind when we were looking at replacing our windows. We wanted to replace an old sliding patio door with a garden door/transome, and add in 2 large box bay windows where smaller windows existed. Of the 4 companies contacted only Pollard, due in large part to salesman Darrin, was willing to listen to us and help us find a way to get what we wanted. It likely isn't fair for me to give the names of the other companies that we contacted, but they were well known direct competitors and in one case a very large, high end manufacturer. None of the others were willing to take the time and effort needed to give us what we wanted. Part 2 of our experience with Pollard involved the installer and his crew. Steve and his crew are contracted installers to Pollard, which I believe is pretty standard in the business. Steve was a top notch pro, who also was willing to work with us to give us the finished look we wanted. It is my opinion that you will only ever be happy if Part 1 and Part 2 are both satisfactory. Pollard acheived this for us with their great line of products and professional sales and installation. My average rating on the price is due to the fact that these windows are not the cheapest on the market however, you get what you pay for.