I had arranged for a package of visits. They never told me when they were coming so my gate was locked and they didn't do my back yard which is where I needed it. Didn't know they did the front so I didn't water and they totally burned my lawn. They did try to rectify things but I'm leary
I have arranged for several cleaners to come by on occasion to clean my house and they rarely show up. MM not only showed up but they were on time, got right to work, VERY thorough and extremely pleasant and professional. I wouldn't hesitate to say they were the best yet!
UPDATE #3 (Jan. 17/14): Despite all the promises and comments that Joshua wrote here, like expected, they did NOT come through with the refund. Everything is in Services Alberta's hands now. They are in the process of trying to hunt Kerri and Joshua down to serve them with instructions and they are evading services. Please DO NOT do business with these two people. They want your money ... not your business! UPDATE #2 (Sept. 11): Joshua promised a refund Sept. 1/13 and again NOTHING. I emailed him and he hasn't answered. No committment or integrity! UPDATE (as of June 26): I followed his recommendation to contact them again with my information so I could be reimbursed but as I suspected, 2 emails later and Joshua STILL hasn't responded despite trying to look like the good guy below. Not sure why he would require my information AGAIN as I've been sending information, emails and voicemails constantly. Just a stall tactic ?? Joshua, if you are genuinely interested in making this situation right then you will respond to my emails/calls. And when you do, I will send an update to that effect here to let people know that you really WERE interested in resolving this. Until then, I'm only going to document the truth here! ********* BEWARE!!!!! I arranged snow removal for 2 families and they upsold their salt and enhanced package. They didn't show up once. Promised to refund me, and didn't. Asked if I wanted to roll the $300 credit over to the 2013/14 season and I said no! Kerri promised to get a cheque out to me 5 different times for refund and didn't. DO NOT USE THIS COMPANY ... THEY ONLY TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN!!!!! Contact Services Alberta to file a complaint as they are already investigating them.
HI There
Would you kindly tell me your name,address and email as well as the invoice that was sent to you and we will have you refunded in 90 days. I apologize for the frustrations you have incurred and we would like to rectify the problem right away.
Thanks
Joshua
