Raye Ackerman from Newmarket

Rep arrived based on our request to a dryer not blowing heat. My wife let him in and he quoted us the cost to replace the broken part. My wife then left for work and the rep completed the job with the dryer functioning. We were then charged a labour rate of $280 dollars for replacing the broken part. The rep was onsite at our home for 45 minutes total. I called Susan the Customer Service manager who stated that the reps never do work without approval first for labour and parts. We never gave approval for labour... just the parts as we were told right away it was going to be $190 for the parts. Susan basically called us a lyers and said that they never do work without quoting everything. Be very very careful with this company.