Beth B from Old Toronto

A neighbour had hired Straight Up for pillar rebuild and recommended them. My house had many decaying bricks, leaking around the top row of bricks (row lock) on the first story and a potentially bad pillar. If I recall correctly, my first enquiry via their website Contact page was not answered, but when I emailed directly Crystal returned my email promptly, Tony came to inspect and I had a quote the next day. A work date window was arranged after I made a 20% deposit. This was reasonable as they are booking 2-3 months ahead. Unnecessary work was not done- the pillar just needed bricks replaced. The crew was extremely professional, polite and competent. They arrived at 7AM and cleaned up and were gone by 3PM for 3 days. The work is good and as described in the quote. Communication with the masons, Crystal and Tony was excellent- I would hire Straight Up again and recommend the company without reservation.

Coretemp sold us our furnace and on-demand hot water tank, and provide our annual maintenance. We are extremely happy with the equipment and also the support. A recent example: a furnace glich during the November cold snap had us emailing at 9:30PM on a Sunday night-Richard returned our call and was able to walk us through the fix over the phone. Richard and his excellent staff care about their customers and reliably deliver this kind of customer service.

Every aspect of this job went well. Ross communicated promptly, outlined the job clearly and gave a clear quote which took into account unexpected costs, such as unforeseen delays due to underlying damage, and expected costs such as the small depreciation of tools with each job. He clearly knows the business side and the workmanship side. Our steps has rotted away at the bottom due to age and poor design. Ross build a solid set of steps (hand-cut stringers, not pre-cut) that allows more air-flow and explained the pressure treated wood need to weather before painting. He was able to save the existing railing, reducing landfill waste and cost. Due to the experienced quoting the job came in well under budget, and included complete clean-up and waster removal. We are extremely happy with the results!

CoreTemp installed two new gas appliances in 2008; a Ruud furnace and Rinnai on-demand water heater; the installation was fast and professional and both have operated perfectly and contributed to a great decline in our gas bill. Equally impressive is the follow up service. Yesterday the weather turned cold so we fired up the furnace; it started up fine but then stopped working mid-day - our first issue with it. Next day, Saturday, I emailed CoreTemp through their web site and that afternoon Richard himself called and talked me though a simple procedure to re-set the furnace. He even called back 10 minutes later to make sure it was working, which it was! I highly recommend this company for service, product quality and integrity.