Tania from Mississauga

Called this company to repair 2 appliances- dishwasher was leaking and bottom refrigerator freezer had continuous water build up. Technician couldn't find anything wrong with the dishwasher but he cleaned and levelled (?) it and charged us $80. Unfortunately I couldn't open the latch when he was done! Thankfully I noticed this and he apparently fixed the problem, but the latch has never been this difficult to open! He replaced the thermostat in the freezer. Both appliances are working (although the dishwasher latch still sticks) and a plastic piece in the freezer came off within a week... because he broke the piece when trying to reinstall it and put it on with 2 pieces of duct tape. I called customer service 3 times and finally spoke to a gum chomping person who denied both problems. ? We had to email a picture of the broke piece to them before they finally acknowledged a problem. They agreed to fix the problem, ordered a new part and also said they would rectify the problem with the dishwasher latch. A week later, the same technician shows up, still denies that he broke anything, replaced the freezer part and left before checking the dishwasher latch. Two days later, the same part has fallen off the freezer. I was told I have to file a "warranty" issue online with the company, which I did... but this time I was adamant that they send a different technician, one who knows how to install the part the first guy broke. They told me that in order to do this, it is going to cost another $80 for a service call. Seriously? Their guy breaks a piece off of my freezer and I have to pay $80 for them to send someone out to fix it. I have written to Global News (Consumer SOS) to see what they can do and am in the process of making a claim through my credit card company and in do so I checked with the Better Business Bureau. Guess what... 70+ complaints against the company and all of them for exactly the same comments posted here! My advice - DO NOT USE THIS HORRIBLE COMPANY!! EVER!

We chose Duralock based on the positive reviews on this site, the knowledge of Tony, the sales manager, that gave us the quote and the price quoted. Duralock wasn't the least expensive, nor the most but Tony's description of the work that would be done, the time it would take and his willingness to answer all of our questions made the decision easy! Paul and Danny's crew showed up on time on the day promised and completed the job in 2 days, exactly what we were told. The crew addressed all of our concerns and did a super job cleaning up during and on completion of the work! We couldn't be happier with the quality of the work and the final outcome! We would highly recommend Duralock to anyone looking for quality interlocking stone company!