Last fall we asked Gutter Dr. to come look at our gutters as they were not draining, and we thought they needed to be re-sloped. We were informed that no such repairs were needed and only a cleaning was needed. Over the winter, water/ice leaked down into the soffits causing damage. When I called to speak to Lynn, she booked a follow up - Mind you it was March. I didn't hear anything. I called Lynn back who gave me my job number and encouraged me to call the Cell of the worker to inquire when the job was scheduled. I did this (left a voice mail) and have not hear back! Very poor service and follow up to problems that could have been avoided. Please do not use them!
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Return Calls - Follow up on complaints.
- Any advice to offer fellow homeowners facing a similar project?
- Use another company.
- Company Response
Sorry to hear this. Sometimes calls do get forgotten, especially when its up to the tech to keep track of it. We have since updated our processes to ensure customers requests are not missed.