Worst Service...HUGE RIP-OFF!!
Canada Junk Removal Inc. didn't show up for the first two appointments we scheduled (no calls to indicate cancellation or reschedule) and finally showed up 2 hours late for the third. Two guys showed up in a dinky truck already half full with junk and managed to fill the rest of the truck with our junk within half an hour. I bought a $60 coupon from TeamBuy for a half-truck junk removal ($348 value) that's supposed to cover "an entire apartment or garage clean-out". Upon completion of the services, they were unwilling to take the coupon, stating that they removed more than half a truck but were willing to "give us a deal by waiving the taxes" and forcing us to pay $300. I now hesitate to use their services again with our unused coupon.
- Approximate cost of services:
- $360.00
- Company Response
Thank you Dan for your comments. We call all our customers 20-30 minutes before we arrive on site or when we schedule appointments that have a 2-hour service window. The $60.00 coupon has a value of a 1/8th truck load of junk removal. As it states in the terms and conditions that if the amount of your junk exceeds the value of your coupon additional charges may apply. We discuss any additional charges that may apply with customers before loading the truck and each customer has the option to only remove the junk at the value of the coupon or proceed with the removal after agreeing on any additional prices. In addition, the coupon can be redeemed for a full refund if a customer is not satisfied with the no-obligation estimates that we provide. You can refer to the Team Buy site for a reference to your coupon. We have over 400 satisfied customers that use these vouchers. Unfortunately, we can't control the amount of the junk that one might have but we can ensure that it is removed in a professional, timely and efficient manner. Thank you for your business, Brian