workstrategy

The trades are really busy these days and you can almost feel like you are lucky that you received a service, even if it wasn't great. However, our experience with Aquatech was phenomenal. We got a call within a day of our inquiry, an assessment appointment within the week, with the clear and detailed quote by the end of the day. Terry's assessment was clear, thorough, unrushed, detailed, explaining the options, and all my questions were answered - I even got to see photos of a similar job that was done. With the quote came illustrated steps of how they would do the work, and the cost of the sump pump was no more than the City's rebate - how considerate is that? All of this communication and follow-up made me trust the company. Initially, due to the busyness of the season, I would need to wait about 3 weeks for the service appointment but fortunately a next-day opportunity became available after about a week. Igor and Igor :) arrived and I was briefly informed about what they would be doing. My floors were covered and while they worked, the debris was removed, and they completed the work, leaving the space absolutely clean. Igor even checked in with me to make sure I was good with the location he was thinking of for the external drainage, and patiently explained. Every interaction was pleasant, professional, and it felt like my service experience and the quality and attention to it mattered for all three. I also received help in completing the rebate form from Valentyna in the office. Thank you Aquatech team! The Aquatech team understands customer service and making sure you are a well-informed, taken care of customer.