BarbaraR

I had a hose that had come off underneath my washer/dryer combo and Maydone contacted me very quickly. I asked for pricing details or an hourly rate but they managed to avoid a direct answer. I chatted and exchanged emails but they avoided pricing. Technician showed up to repair my washer and charged $282.50 plus tax. As seniors I felt taken advantage of and called around. I was given actual quotes, which of course depended on the work and if parts were needed. 3 quotes were $100 cheaper and one for $75.00. I called Maydone back to voice my concern over the pricing and received several angry and intimidating phone calls back. They agreed to refund $50.00 plus tax. The work was done the beginning of of July. We've never received the refund nor heard from them again. Save yourself a headache and pick another company. September 9th and I just received an angry call from Ramon, the technician, for the bad review. Is there no end to this nightmare? It was not. They called again and offered a refund and then asked if I got the refund if I would delete my review. I said no. 6 intimidating phone calls and 1 phone call to bribe me, plus their response to my post.

My 15 month old LG Washer/Dryer Combo kept giving me an error message. I spoke with Roman about what was happening and he said he knew how to fix it. He was able to come the same day and diagnose the problem. It turned out to be a maintenance problem (which he solved) and not a repair problem. He adjusted his fee accordingly and gave me some very helpful tips about using the combo that couldn't be found in the Owner's Manual. Roman is very professional, knowledgeable and great value. I highly recommend Roman for any appliance repair and if needed in the future he will be my first call. Thank you Roman.

I ordered a dishwasher that had a plug connection which my old one did not. I spoke to Felix on the phone and he said he could do the job. He was fast, professional and when an extra part was needed he had it with him. I'm very happy with the service he provided. I'll have more upcoming electrical jobs and asked for his card to hire him again. Thank you Felix.

This company sent out Seyed who is a Master Plumber. My 15 minute repair turned out to be much more complicated but Seyed came prepared and had all the parts he needed in his truck. I was very impressed with how professional he was, he even helped the superintendent find the shut offs required to shut off the water to my unit. So professional and knowledgeable. He stayed until the job was done and offered some suggestions for me to consider in the future to avoid other problems. I highly recommend this company. I called them on Tuesday and the job was done on Wednesday. They are fast, knowledgeable, prepared and are reasonably priced - I could not be happier. Thank you Dr. Plumbing and Seyed!