I was excited about discovering this EQ3 store in my neighbourhood. The furniture and other stuff has trendy designer look, and overall the prices seemed pretty reasonable. However, a recent experience at this store caused me to vow never to shop there again. I purchased a lamp and had to wait several weeks for it to arrive. I thought, OK, it'll be worth the wait because the lamp looks great. But when it finally came in and I got it home, there was a big problem. I assembled it exactly according to the directions. Just as I finished, I noticed a hairline crack on the glass globe. Within a minute of assembling it, the globe came crashing down under its own weight and even cut my arm in the process. The store manager refuses to believe that it was a defect that caused the problem and refuses to let me exchange the product. I didn't feel treated with respect, and the whole experience left a bad taste. I won't be shopping there again, ever.
- Approximate cost of services:
- $300.00