Brian

In summary, Roman was excellent! He approached the problem with steadfast persistence and an unwillingness to leave a dissatisfied customer. We found Green Star via a Google search. They had an excellent rating and listed our refrigerator's brand as one they service. I called the number and spoke directly with the service technician, Roman. Roman came by the next day. He was a few minutes late, but he did call to say he was running late. On the positive side, Roman arrived with more tools than just a power screwdriver and flashlight! (See hindsight below for context) After some initial inspection, Roman told us that our fridge had a sealed chilling system and that he would have to install an access valve into the chilling lines to be able to determine the problem. Roman warned us that the issue could turn out to be unrepairable. Still, he would do everything possible to ensure the refrigerator was working correctly or that we knew it was unrepairable. He also explained what other costs could incur and let us decide how to proceed. We decided to continue, not to get into the details too much other than to say Roman did everything he promised and more. He had a network of others to draw upon if there was an issue with something he didn't have experience with. Ultimately, the refrigerator, which the original technician claimed was unrepairable, is now up and running and has been without issue for three weeks. Roman, thank you! Hindsight is 20/20! I regret to say Green Star was NOT our first call! There is nothing that bothers me more than wasting money. We have all done it, ordered the wrong thing, selected the wrong place, or ... We foolishly called the manufacturer, who recommended another firm for the diagnosis and repair. That other firm's technician showed up the next day. Upon seeing the fridge, the technician stated refrigerators, like ours, constantly fail. After a cursory flashlight inspection and a check of one of the coils for frost, he stated the refrigerator was not repairable. We were baffled, we asked, "Are there other tests you should run?" - "No, this type of refrigerator (multi-zone cooling) tends to fail once they hit a certain age; they develop leaks in the chilling lines that we can't access or repair!" The technician was here for 20 minutes and charged $120. Recommending a company that leaves the customer feeling conned is just one of the reasons the manufacturer's customer service and quality ratings continue to fall. We refused to accept the ridiculous statements the technician provided as gospel; yes, the fridge could have a leak in a chilling line, which is not repairable, but it takes more than a cursory flashlight check to prove that. Thankfully we found Green Star!