MZJ

I hired these movers for a cross-country move. I have a few complaints: 1) It is always impossible to get through to them - often, even after waiting on hold they don't even pick up and your call gets dropped. There are months that go by and no one answers my emails. 2) They describe the weighing process and then just didn't weigh our truck but still based our cost on their estimate - so why did I go through the trouble or paring down what to include, selling off furniture that I thought would be heavy and therefore expensive. SO frustrating. 3) The movers arrived to our new home at 9:30PM rather than during the afternoon window promised. They then hit the power box for the whole neighbourhood with the moving truck, causing a black out for blocks and resulting in the police and a fire truck showing up. What a way to meet our new neighbours. The movers wanted to unload the truck that night (with no power including street lights) but we insisted they come back the next day. The power surge blew two large appliances for which I imagine I'll be paid out 40 cents per pound. Infuriating. 4) During the move several of our pieces of furniture were missing and they tried to deliver other people's furniture to us. When we noted that items weren't ours they said "just keep them". We refused out of principle. 5) Numours upholstered items and a rug were stained with some kind of grease despite being wrapped in plastic, which speaks to them being dragged across a dirty floor, I imagine. Other items were broken, and numerous boxes were missing. 6) Going through the insurance claim process has taken half a year at this point, and when I can get through on the phone I get promised they'll get back to me in a couple of weeks to a month and it never happens. In short, I would absolutely NOT go with this company again, and would look into my own separate moving insurance to avoid having to pay out of pocket for their lack of care and service. 5) They damaged