Clarke Basement Systems installed a sump pump and weeping tile in my basement, with the floor levelled with self-levelling cement, and waterproofing on the walls. Given their reviews, they were an obvious choice to get a quote, and despite them being significantly more expensive than competitors, it seemed worth the additional cost. The work on the whole is pretty good, and the installation team were helpful. It has to be said, though, that out of 6 days they came to the house, they were late (as in, an hour or more) five of them.
More importantly, the sales process and the installation process are completely separate. The sales process is a hard sell of rhetorical/ dumb questions such as "how much of your basement do you want dry?"; "how much of the time do you want it dry" and so on; followed by a promise that yes, it will absolutely match up to your expectations.
The installation team then come along, and have to explain that what was promised is actually not doable within the specific basement. So the existing concrete floor was too uneven for them to be able to deliver a flat floor, for example; and when the sales guy said the waterproof sheeting would run up to the window frames, he hadn’t taken into account the quality of the bricks around the window frames. Throughout, they were very helpful and pleasant, and tried their best to deliver what was sold to me. And I completely understood the issues – but it doesn’t negate the fact that what we were sold is not what they could deliver.
In short, it’s quality work, and they’re good to work with. I’m not certain I’d go with them again, though: for the price, you should be checking every single detail with the sales guy; and don’t rule out other well-reviewed companies.
