John Gilbert from Ajax

Ongoing issue with project deficiencies. We had a complete main floor remodel that included the addition of a 5th bedroom on our 2nd floor in the spring/summer of 2014. Since making our final payment to Bravehart, a number of deficiencies have surfaced and have not been addressed. Most significantly, our new hardwood floors now have huge gaps due to improper duct ventilation and we have not been able to purchase furniture, or enjoy our expensive renovation. Other items include trim that appeared to be painted has the wood bleeding through, throughout the house; trim installed incorrectly around fireplace hearth that now has significant gaps (adhered to floor and not hearth); further flooring issues due to HVAC vents being covered during installation (3 in total) - 2 of these were corrected when duct cleaners identified them and a 3rd was overlooked until heat being trapped underneath the floor caused the floor to gap excessively. The initial deficiencies were addressed at the end of the job in the late summer of 2014, while our final payment to Bravehart was still being withheld. Additional items popped up in the fall/winter and were brought to the attention of Laura in Jan 2015. These were initially responded to in Jan and reviewed onsite by Bill in late Feb. Items were acknowledged and we were asked to wait until the summer to have everything addressed. Contact was made with Bill on numerous occasions with the last contact from Bill being in August, which indicated “he was crazy busy" but would send someone by the following week. All contact has been ignored since that time. Based on our experience, once Bravehart is paid, you will never see them again - not a characteristic you want in a contractor.