Good job until it needed repair
Initially they did a good job. Within the warranty period I had a wind damage. They claimed that warranty doesn't cover damage over 100 km/h. They came and fixed the roof anyway for cost. About 6 months later I had wind damage on the spot they fixed. This time the wind was way less than 100 km/h. When contacted they ignored my email. I would not recommend them to a friend.
These are the facts: - called for exchange of the T&P valve and got appointment the next day between 10am and 12pm - I took a day off work to be at home - They called at 9:30am that they will have the part later in the day - Technician showed up at 9pm to exchange the valve - For NO more than 15 minutes of work I was charged $250 + tax. This is more than any lawyer or dentist ever charged me. Even my wife's hairdresser. :-) - Judge for yourself
Hi Victor,
We appreciate your feedback. All of our jobs are based on flat rate pricing. for example if a T&P valve must be change no matter if it takes 1 hour or 4 hours we will charge the same amount. We do understand your frustration since you believe our job's value is not equivalent to the price you've paid. All of our technicians are licensed and have been through gas license school to have such expertise to work with such units.
With regards to the time, we truly apologize for any inconvenience this might have caused. Since we're in the service industry the jobs move around on occasion and might create gaps and delays within our time period. Our ultimate goal was to be at your house within that day and make your hotwater tank work.
Again we really appreciate your feedback and we will take this seriously since our customer's happiness and satisfaction is our goal.
To prove your that we do care about your satisfaction we're granting you a free Furnace calibration and tune up.
Please call us at 1877-780-6667 to further discuss your situation.
