home upgrade bathroom fan windows and instilation
They are suppose to be pro they run the bathroom fan they installed into our roofs J-vent. Turns out because they did that there was no air flow. They had someone come out to inspect it and we thought they were going to fix the problem but they backed out just a few days before they were scheduled to come out. In response to your comment Centra. We paid you as professionals to upgrade our home one of the things being done was proper install of a bathroom fan we didnt expect you to utilize our only j vent at that end of the house. One of your employees came out a couple of weeks ago and confirmed you guys made a huge error with the install it should have had its own venting. Its sad you cant admit you made a mistake.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Barb, thanks for your feedback. We thoroughly investigated your file, and confirmed that your installation was performed 9 years ago under a BC Gas Homeworks contract; they were responsible to perform the final inspection and provide the quality assurance to you. Our records indicate that you also signed a release form stating that all work was completed to your satisfaction. Based on this information, you would need to take the matter up with them. If you require documentation on this, we would be happy to supply it. If you would like our consultation on a possible resolution, please to not hesitate to contact us! Erin McClelland, Marketing Assistant, Centra Windows Inc.