This company seems to be proficient in the bait and switch fraudulent technique. BAD BUSINESS. DON'T NOT CALL FOR SERVICE FROM THIS COMPANY. After we agreed to the diagnostic report ($80) to fix the dishwasher, the service guy, after 45 minutes said he is done and our dishwasher is now fixed (water circulation). He then proceeds to write the receipt for $280 no charge for parts or labour plus $36.40 in tax totaling $316.40. We pay the guy via MC, he then proceeds to tell me you are ALSO going to need an additional part (which wasn't mentioned in the diagnostic or on the receipt) for an additional $285. When tried to rectify the situation with Elona she tells us there is nothing they will do because we already paid for the service and either we take it or leave it. Fraud. Bait and Switch, Bad Business.
- Approximate cost of services:
- $316.40
- Company Response
Hi Chad
We apologize for any inconvenience and are very sorry to hear that you feel this way about the company. The initial $80.00 was indeed for the tech to come out and diagnose. He then would give you a quote for the labor/repair before any work is done. Once it's agreed upon, he will go ahead with the labor and repair to the machine. If a part is required, the technician would not no this until he performed the labor and tested all the necessary components, and that's why he stated this to you after he finished with the labor. Unfortunately with out the specific part that you machine requires, we were unable to move ahead with completing the repair. Chad, once again we are sorry that this had to end the way it did.