Thanks for your feedback Deb,
All items were inventoried when taken to storage at that time you waived replacement coverage as you indicated you had your own insurance. The goods were delivered to your residence all items initialed on inventory as being recieved and in same condition.
The Armoir in question was left in your garage padded so I can see some damage occuring without being noticed on this item.
You indiated the damage was noted when another moving company ie new frurniture delivery service advised that the armoir could go to the basement. At which time they unpadded the item to bring it to the basement which makes no sense as any professional mover would leave the item padded for protection until in it's delivery location.
We were notified about the damage and sent a repair person to look at it but the armoir was no longer in the garage where we left it, it was now at a public storage locker.
This making the whole damage very questionalbe due to time passed and that it was moved again, loaded on a truck and delivered to another location leaving lots of chance for damage to occur.
Even with the fact we had no knowledge of our crew damaging the item we still sent out a repair guy and still offered to cover the damage for the basic coverage you choose on your move which was $ 500.00 which no coveage was chosen and all items signed off which at that point relieves Tender Touch of Liability.
In settlling a claim as this there are legal documents which our lawyers have prepared, one of the terms being slander which protects the company from abuse once the claim has been fairly settled.