Thought I had a ceiling leak about a week ago, asked the guy to come over... only to find that it wasn't a ceiling leak (it was a roof leak). He spent half an hour inspecting. There was a 1 and 1/2 hour minimum which I thought was ridiculous. Since there was an hour left that I had to pay him for, so i had him look over the sink. He changed the gasket ($45). Which was like a 5 min job. I definitely overpaid (ended up paying a little over $180 just to change a sink gasket). I would not recommend them... unless you had a job that takes over an hour and a half. To be fair, he was very polite and informative... but... the hour and a half thing is stupid... it's just to rip people off. I also asked ahead of time if there was a service fee. He said no. well, that's because the inspection is included as part of the labor. Won't use this company again.
- Approximate cost of services:
- $180.00
- Company Response
We apologize for not being clear in the beginning of our service call. All of our service calls are based on a minimum of an hour and a half of labour, based on our rate of $85 per hour. This covers not only the expense of the journeyman plumber to evaluate the situation or problem, but the travel to come out to your home with a stocked truck to service your issue best upon arrival. We not only serviced you within our same day or next day time frame from when you called, we also assessed two of the leaks and fixed the leak within our parameters all for less than $200. We charge, as we always have and and always will, time and material based on an hour and a half minimum at $85 per hour plus any material installed. As a service company we are not in business to 'rip off' people but to serve them as best we can, because we cannot offer our services for free. We as a company hope that you will find someone to service you better in the future.