Ryan B from Toronto

I live in an old house and wasn't really sure what the plumbing was like above my ceiling(s). Then one day I had water dripping in my living room due to the bathtub draining. No worries, made a call to Everest plumbing and Steven and Chico quickly solved the issue. After cutting through 3 layers of ceiling, they found while the pipe connected to the bathtub was ABS the last 6 feet to the stack was an old lead drain pipe for the 1920s! They replaced that ancient pipe in quick order and my tub is now draining quicker than ever. Steven even explained to me some of the tricks of the trade while he was installing the new drain pipe. I'm certain the new pipe will last quite a while. What a relief!

I was quoted on a straight-forward hot water tank install. The tank went in smoothly, but when it was turned on water started dripping from the relief valve threads. The installers were not sure why it was doing this, but thought it might be a defective tank so installed another, which was good of them. Surprisingly the new tank was leaking too! Their suggestion was to try a third tank, but that it would be the next day before they could get another. Well before they could come back, the dripping started to slow down and eventually stopped (except for the occasional drip on a major reheat cycle). This is where I would say their service was relatively poor. Rather than investigate the issue, they left it as is. Frustrated I did a little research on my own and found that it could be due high water pressure. So using a $10 water pressure gauge, which they claimed they don't have, I found that my water pressure is marginally higher than the norm. I'm not sure why they wouldn't have checked this themselves, but they said it is relatively uncommon in Toronto. When I raised the issue with them they said I would need to call a plumber to resolve the high water pressure issue since they aren't licensed plumbers themselves. The kicker is the hot water tank has a really good warranty but it does not apply if the tank is not installed properly including with high water pressure. While I can appreciate this issue from their side, I know many companies strive to provide very high levels of customer service. I would say in this case, they could have done more to help resolve the issue, especially considering it was due to something they overlooked as part of their install. Instead they left me to resolve the issue myself. Since they didn't even suggest a plumber, if anyone knows one let me know since now I need to find someone to repair my brand new hot water tank installation.

Serge and Russell did a great job getting of removing the existing eavestrough and installing new soffit, fascia, and eavestroughs. I also had them relocate some of the downspouts. In the end our home looks much cleaner and after the first few rainfalls the system is functioning quite well. These guys provide high-quality service and are polite and easy to deal with. Also had a rain barrel installed, and was surprised by how quickly that fills up. A great benefit for our garden.

Our stove suddenly shorted out one day and took our condo's power out with it. Power was easily restored by the breaker, but the stove obviously needed servicing. Rick was pretty quick to figure out the problems (there was more than one) and had us up in running. Seems like an honest guy and since I was interested in what he was doing he spent time to explain to me exactly what went wrong.