The technician replaced a fan in our oven charged us $350 and told us it was fixed. When he was leaving we turned on the oven and it did not work. He said a second part was needed and made an appointment to come back. He did not show up and has not responded to my calls or emails.
- Approximate cost of services:
- $350.00
- Company Response
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.