Reviews

10/10

My boiler was going on and off intermittently. Brad came in and fixed it within 10 seconds and explained the part that needed to be replaced. He then performed a test and inspection (which I learned is required annually) and went on his way. Very knowledgeable and personable.

Approximate cost of services:
$160.00
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Company Response

Thank you so much for your review.
We are very please you were satisfied with the inspection, and are even more thrilled that we were able to provide you with essential knowledge on how to prevent serious issues with your boiler.
We hope you think of us next year!!
Have a great day, The Grizzly Team.

4/10

Had water damage from a burst pipe and on a contractor's recommendation went with Woodchuck even though they were more expensive than other installers. They installed 2 damaged boards and offered to puddy over them. Also floors squeaked. I was told this was because the subfloor did not end at a joist, and there was nothing they could do about it now that the floor was laid. I paid for the subfloor to be nailed down ($350 extra) and was not impressed. Floors has dime sized gaps in between floorboards- I was told this is because I bought a low quality wood. I am uncertain on why they would sell wood that low quality that the boards wouldn't fit together. Overall they seems professional, but I did not receive a professional installation. Installation was ok(you won't notice it when you cover it with furniture), but i kind of expected more for the price. They were happy to receive their money for a mediocre job and move on.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Improve installation, do not install with gaps in between boards or use damaged boards.
Any advice to offer fellow homeowners facing a similar project?
Get specifics around installation, i.e., gaps in floor, squeaking floors, etc.. Make certain project management comes onsite to inspect work more than once at the end.
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Company Response

We regret to hear that the outcome of our work is not to your satisfaction. We certainly want to leave every job with a satisfied client.
When we were first made aware of your concerns, we visited the job site but found that construction debris covered much of the floor. We offered to come back once this situation was rectified, but have not heard as yet.
In our showroom, one of our staff explained the differences between the floor you selected and a more expensive choice. Early on in the planning of your project, adding another layer of plywood was offered but refused. This is unfortunate as it would have helped with a couple of your concerns. Simply renailing a subfloor will reduce, but not eliminate squeaks. An uneven subfloor will give an end result of gapping where the flooring is installed over the higher areas simply because the boards will not come together tightly over such an uneven surface. All Prefinished flooring must be carefully protected after installation if further construction work is going on to avoid damage such as scratching or denting.
Please contact us should you wish for us to revisit your job and evaluate your concerns.