Nicole in Ottawa

I hired Renos Group for a full 3-piece ensuite bathroom renovation which they recently completed. What I loved most about working with Keith is how kind, calm and thorough he was throughout the entire process from our very first planning meetings and discussions, right through to the last few leftover follow-ups that required his attention when more than 90% of the job was done, he delivered on everything he said he would do. This was my first reno and I was stressed, to say the least, but he never let me down and was true to his every word: if he said something would be done, it was completed on time, exactly like we had agreed upon. Both himself and his team are courteous, professional and calm. They are conscientious and skilled workers that I found very pleasant to work with through the entire reno. To their merit, they worked diligently in a difficult and tight situation, in a condo building setting, with lots of rules and regulations that had to be followed. They respected all of the condos requirements to a tee, never complaining about them, and we had no ensuing complaints because of it what a relief! His quote was extremely detailed and very easy to follow. I had no surprise cost overruns, changes or other mishap that one may often encounter with a renovation. When I had to discuss any changes or concerns with him, I felt very comfortable doing so. I felt understood and listened to. I found it easy to discuss with him at any time during the entire process. He addressed everything calmly and professionally, providing me with different options that could work with my budget. The one slight overrun I had was because of a change I requested along the way but even then, everything was agreed upon before moving forward (as it should be). Renos are never a quiet affair, but since I had to live in the space during the work, his crew did everything they could to minimize noise and always let me know when loud noise would start so I wouldnt be too startled. They showed up at the time they said they would and left their work areas clean and free of debris every night upon leaving and at the end, the entire site was left absolutely impeccable. In conclusion, I have no hesitation in recommending Renos Group and Keith for home renovations project. Im very happy with the beautiful work they did in my condo ensuite bathroom. Renos are never easy or fun, but Keith made it so much easier and pleasant for me. Thanks for a job well done!

RenosGroup helped me, when I was in a jam, with a custom dining room sideboard install. I found it wonderful that they were willing to accept the job because it was by no means a large contract, but it was really very critical to my dining room project. Had they not been willing and able to help me out, my entire project would have been stalled for weeks. And Keith understood this, and that I needed his help in a timely fashion. I was upfront with him for what was required, we agreed on a plan (what and when) and even when that plan didnt quite pan out, Keith worked hard to honour his word and find me a solution so as to not leave me in the lurch. Who does that these days. Sadly, its getting rare. He sent in one of his experienced crew to do the job. He was kind, skilled, conscientious, professional, and courteous. Everything was installed perfectly level and in a secure manner, which was critical for the quartz countertop that was coming in the next morning. So, all in all, Keith was responsive, made sure the job was done well, and followed up afterwards. I was very satisfied with his work and plan to call on him again.