oscar farinas from Etobicoke

My furnace broke down in a very cold night, with the fan running but no heat. I called City A/C that night and a technician, Salvio, came within a couple of hours after he called. I was actually dug in for the night, with a portable heater, extra comforters and all, not expecting service to come until the following day. So I was surprised when Salvio came to check my furnace that very same night. There was a part that could only be sourced the next day, one that could have cost me several hundred dollars, if it were not for Salvio who suggested that I look for the furnace sales receipt and see if it was still under warranty. I searched, and yes, it still was!. Other technicians may have simply ordered the part to get things done, could not care less about warranty, and the Owner faced with a huge invoice to pay.