Riverdale, Toronto

We decided on our own which front loading washer and dryer we wanted (Whirlpool). We started shopping around based on price and caplan's was BY FAR the best price around, plus a reasonable delivery fee. I got my quote via email and the Salesperson Ms. Nancy Bedard, who was very helpful and responsive to our email messages. I didn't even have to put any money down I just paid the whole thing on delivery day. The delivery occurred right on time and the guys put down mats etc. to protect the floors. The only reason I am not giving 5 stars all around is because of a very small issue which would not stop me from highly recommending them. We were mistakenly charged a $15 set up fee for the machines. However, since our laundry room wasn't ready, the machines were not set up, just delivered. I emailed right away and was told "no problem" will credit your account. Then I waited and waited and............In the end it took over a month to get the refund. Note that there was no disagreement about the refund, it just took forever to get it. I was disappointed by this relatively minor point which is too bad because they certainly seem to have their act together. However, I would still highly recommend them.

Did lots of shopping around, including at the Fall Home Show, where I met Pete from Button's. He sounded like he really knew his stuff so I had him come out and give me a quote. He asked WAY more questions about our needs, our existing system, what we wanted etc. than anybody else. I got a great vibe from him about the company, family owned, 30 years of service, etc. His price, on an approximately $5000 job was only a few hundred more than Home Depot for EXACTLY the same system. I am what you could call a picky customer and was fairly convinced HD just wouldn't be quite as careful or conscientious so I went with Button's. They were AWESOME. The 3 man crew of installers arrived (one of them being from the family that owns the company) and worked all day with almost no breaks etc. They were very careful about our floors and walls when bringing in new quipment and taking out the old stuff. Their installation is VERY neat and tidy and they cleaned everything up beautifully. We had one minor issue very early the next morning and called their pager number. We got a call back in less than 15 minutes and two guys arrived to take care of it for us within a couple of hours. VERY happy with all aspects of the company and how they do business. I would ABSOLUTELY recommend this firm to anybody who wants a great experience in what can potentially be a very expensive and overwhelming process. Thank you all very much.