Two bathroom renos - resulting in one unending leak in the kitchen
We hired kitchen & bath to renovate two upper level bathrooms in our home. While the process itself was not without it's stresses and issues, the end result looks very nice. However, the shower they installed in our ensuite bathroom has leaked into our kitchen since 13 months after install. They came to "fix" it, which was just a ring of silicone around the drain (a temporary fix at best). It continued leaking and we contacted them but received no reply, I am assuming because they told us the warranty is for 12 months and this issue started a couple weeks past that. So my husband re-grouted the entire floor of the shower - and it still leaks. We have a hole in our kitchen ceiling and will have to hire another company to fix it - possibly resulting in them tearing out the entire shower to find the problem. I would've recommended this company until this issue. A contractor is nothing without a commitment to quality and craftsmanship. You can easily see the water around the drain in the floor, in the pictures, which they installed. I have deep regrets for choosing this company and would not recommend them.
- Approximate cost of services:
- $40,000.00
- Company Response
Thank you for your feedback.
As you know our labor warranty is for one year, however as a courtesy we have sent you our team and they are looking after your concern, providing you this additional service.
Trust it will be done shortly and you will enjoy your newly renovated bathroom