Karen Johnson from Old Toronto

A truly awful experience with this company. The cleaners are rushed and management is truly clueless when it comes to customer service. I was pleased with the very first clean but every clean that followed was awful. Surfaces were not dusted, floors were not cleaned or mopped, bathrooms were cleaned superficially with dirt and grim still present in the sink and tubs, mirrors were merely wiped with a cloth smudging any marks instead of removing them. The house was just as dirty when I got home after a cleaning! On one occasion the cleaner didn't even show up as scheduled and no one even called me about it. However, before every clean I would get an automated email advising if I missed a clean I would be charged a fee. I called the company regarding this missed appointment and apparently they knew about it but no one thought to inform me. Totally unacceptable. The last clean was with a new cleaner and she left after only a couple of hours. I advised her that someone would be home in a couple of hours but she left well before anyone got there and didn't lock up our house. I was so surprised that she did not call me but just left our house completely unlocked. This is completely unacceptable to me. On the last clean she left a checklist of all the services she apparently cleaned but half the items were not done even though she checked them off. What a joke! The company charges you a flat fee per clean. On the initial clean it was 6 hours to clean the house at a charge of $220. With each subsequent clean it was taking the cleaner 3 hours max to clean the exact same house yet I was being charged the same amount. Be warned that this company is run VERY poorly and the cleaning staff are rushed to do the bare minimum and get out. I spoke with management regarding my issues and all I was told was that she was sorry and if I would give them another shot. This was pretty frustrating as she heard about my experiences which she agreed were awful but she wanted me to pay another flat fee of $220 for a 3 hour clean which is not sufficient for a house of my size. I was not offered a reimbursement for rushed cleaning which I feel is appropriate.

We had our concrete basement entrance removed and the entrance to the basement closed off. Concrete demolition, masonry and exterior waterproofing was required. We also had a backwater valve installed. Manny is a very personable and professional guy. He is always available and answers all your questions. He gave reasonable and accurate estimates for the work. He is punctual and goes above and beyond what is called for. He is very reliable and does excellent work! He made this renovation process easier for us - with little worries on our end. I would definitely recommend his services. We are very pleased with the work!!

Maret's team did a fantastic job cleaning our very dirty basement. We had interior waterproofing and plumbing work done which left our basement filthy with mud and concrete dust etc. Maret was professional, punctual and very thorough in her quote. She arranged the appointment to clean our basement very quickly and was very accommodating. The cleaners who came to do the job were so professional and went above and beyond what was asked! When my husband and I got home to see the work they'd done we were astounded! Our basement was absolutely spotless! The attention to detail was amazing! We would not hesitate to use Maret's Home Cleaning again or recommend them to our friends and family!