We ordered and had installed a new custom sized patio door about 5 years ago. initially everything went as planned. Since though we have had to replace the sealed glass insert 3 times because the seal went and was starting to get foggy between the glass. This last go around, I called in March to let them know the seal was gone again in the replacement they installed a few years ago. First they tried to say I would need to pay cause their warranty only covers the glass price not the delivery and Installation. In the end they agreed to cover the whole cost and would order the new glass. Booked me for June install and the morning of the install called to say the window wasnt in the warehouse so they needed to rebook.rebooked for October and had to apparently reorder the glass. Fishy if having to reorder I think. Today was install day and the morning of the Install I get another call saying it isnt ready again!! We will rebook you for December.Im just annoyed and frustrated at the amount of time Ive spend dealing with all the cancellations and lack of organization as well as the poor product. Why have i had to replace my glass 3 separate times in the matter of 5 years? They should know before install day that this glass isnt ready and contact me before the day of. I will continue to watch my patio door and call when problems arise with the glass but i will never use All Weather Windows again.
- Approximate cost of services:
- $3,500.00
- Company Response
Hello Lindsay, thank you for your feedback. This is definitely not the level of customer service that we strive to provide and thank you for alerting us to this issue. We want to help correct the situation, but we will need some more information to do so. Please email us at reviews@aww.ca so that we may gather more specific information to help address your problem. Thank you again for providing your experience. Best, Fay