Shaun from Hillcrest Airdrie

We build our first new home with TriCo and from that start there were issues with sales, paperwork errors and misinformation. The sales team did there "best" to resolve the errors and promised there would be no more issues. We have been in our home for 6 months and Trico refuses to assist with numerous issues with the warranty of the our home. Our cabinets are crooked and un- level wall and flooring gaps that we acknowledged from our initial walk through that we have been told are not covered and are considered by their "expertise" to be cosmetic. The MAJOR issue that Trico has …..Closed… and thats our hot water tank. The first night ever we spent in our new home my wife sat in our bath tub only to be shocked that the tub would only get halfway filled and the hot water would run out. The following day we went into the tub together and tried to enjoy a bath and same thing now with two adults in the tub you would think that there would be a sufficient amount of hot water? Well think agin, two bodies in the tub and still the hot water ran out before the tub was full. We communicated the issue to Trico and they inspected the hot water tank, no issues with the tank discovered. The plumbing company gave a simple diagnosis the tank is too small. Now let me relay that the ensuit tub is a STANDARD layout. We did not upgrade the size of our tub. Its a Trico standard spec tub size. Between months numerous emails and three more hot water tank inspections Trico has "closed the issue".What does that mean? We are just saposed to live in our home, without a significant source of hot water? I am 31 years old and my wife is 27 and 14 weeks pregnant with our first child. This home was the kickstart to our exciting future. The failures, apathy and candour of Trico are un-nerving. I am sure there are lots of couples like you out there that are considering Trico for your future, please don't. To this day my 14 week pregnant wife can not enjoy a bath. It hurts. Trico pains us every email we get. I can only say again do not choose Trico.

When my wife and I first started with TriCo we went into the deal a little apprehensive. Never having built a new home, we had no knowledge of how to read blueprints or ensure verbal agreements landed on paper, we naturally had trust issues. But all I can say is TriCo will listen and meet your needs. The Philanthropy and empathy that they advertise is truth. One thing I love about them is the amazing and consistent customer service you get no matter what showhome you enter. Even if you haven't built in certain area, every showhome rep has their arms open and welcoming. TriCo ensures to build a superior product, which is expected, and paid for. But what you don't expect is the relationship that is built and trust that is honoured ! and that you can not pay for.