We contacted this company to have our leaking front-load LG washer repaired before our house was sold. Despite us providing them our address both online and over the phone, the repair person apparently got the wrong address and tried going somewhere in rural Burlington. It took over an hour after he called us to finally make it to our house. When he arrived, he did not have any of the parts needed to service our washer. Nor did he provide a written estimate of exactly what needed to be replaced so we could check the accuracy of the oral quote (which equalled the cost of a new washer) he did provide. When I called to complain, all the customer service staff could tell me was that his report indicated a new door boot was required. Online estimates for LG door boots were only approximately $70, not the $240 he had quoted us (plus $280 in labour to install it). Despite not actually repairing our washer or providing us with sufficient information to assess whether we should repair or replace it, we were nevertheless charged $90 for the service call. Needless to say, if we do choose to repair the washer, we will find another company to make the repairs.
- Approximate cost of services:
- $90.00