I gave the owner of this company 50% deposit to lay tiles and laminate in my home. I pointed out two dips in my floor when he came to take measurements and give me a quote. He said that was not a problem as they would put down a self levelling compound. When the installer came I pointed out the 'dips' to him and he said it was a high point and would sand it down. I was told it would take one week to complete the job. When the installer came he worked for two days and then took three days off. One month later they walked off the job and would not fix the problem. The tile installation was very poor~ tiles are not level with each other (lippage). When you walk on the tiles with shoes on, you can feel the uneveness. You cannot vacuun the floor because you bump into the tiles. Grout lines are 'extremely' uneven as well. I have had other contractors look at the floor and they all say it was a very poor installation. The only way to fix this is to take it all up. I had 13x13 tiles laid on top of ditra. The franchise headquarters in Georgia agree that it was a bad job after looking at pictures I sent them but said there was nothing they could do because it is independently owned. I registered a complaint against him with the BBB and the comsumer protection agency. I am writing my story here in hopes that you will not have to go through what I have had to endure these past months. If you want more info about this company email kwhiteway@cogeco.ca
- Approximate cost of services:
- $9,300.00
- What could this company do to improve their services?
- Admit when they make a mistake and correct the issue.
- Any advice to offer fellow homeowners facing a similar project?
- Please beware of this company. James was quite pleasant in the beginning but when I started to complain about what was happening all that changed.