Sunejaa in Cambridge

I had booked my move with a company who was used by another family member in the past by referral. But prior to that, I had my phone number (BIG MISTAKE) listed on a site asking for quotation from other movers. SUNDAY MOVERS is one of the company to contact me. I didn't pick up the phone initially but Sheri (that's what he calls himself) but his actual name is Deepak kept calling and calling... I picked up one time and had him give me a quote based on the # of stairs and furniture and boxes. I said that was too high and I have someone willing to do almost 1/2 his quote. He asked if I paid deposit and I said not yet. After that, he wouldn't let me go. Kept calling me until I finally gave up and finally got me agree for a CASH deal with a higher deposit. He told me $125/hour + $125 truck fee + $30 fuel charge. That was it. No mention of any additional cost except the final balance will be based on the # of hours for the movers. The day of moving which is today he calls while we're running around and stressing out.. asking me to sign some waivers. 1st waiver is the company IS NOT RESPONSIBLE FOR ANY DAMAGES, and 2nd waiver is for proving my credit card information. I am like are you really sending me this on a short notice so I don't get to really READ what's in your lengthy contract? I signed the waiver for damages and did not give him my credit card because I THOUGHT WE WERE DOING A CASH DEAL. He is like "yes, we're doing a cash deal but this is our process.." Being stressed out 8am in the morning, I signed the credit card form. GUESS WHAT? Right in the middle of my moving, they said there is going to be additional cost for the # of stories of both houses (the move out and the move in). I am like what do you mean? Sheri (real name "Deepak") didn't mention anything to me. He knew I lived in a townhouse and moving to another 2 story house... They said each sets of stairs is additional $70 per stairs and charged for 3 stairs... First you give me a flat rate and while harassing me to sign the deal with them and calling me 10 times per day.. he never took the time to reveal that information but while our things are inside the truck and being dropped off at the new place... he decides to call and SURPRISE me. I refused to pay... Some owner named "Paul" called.. I bet that's not his name either... threatened me that they will call the collection agency.. I said sure. Then Deepak called and asked the movers to take the originally agreed upon balance as cash. I thought he finally realized and was ok. The movers took the full amount that was agreed upon and then again Deepak/Paul called to one of the movers saying they are going to now charge my credit card and they did for extra $367. HUGE SALES GAMVE..... during sales, they neglected to mention about the additional stairs cost... was saying all the right things to get my business and to deposit to lock me in... The amount of phone calls I received from Deepak is unbelievable... and then the night before moving, he sends couple of waivers... expects me to read it and sign it for the next morning at 8am.. And when I didn't, he calls continuously to get it signed while the movers are there before they started the work... and while the clock is ticking.... he said he would stop the movers from unloading our stuff until balance is paid... again, for a while, movers did stop and clock is ticking away... finally put a charge on my credit card because I refused to pay the additional stairs cost... for a deal that should have been CASH.. they said we're charging you tax too. They took cash deposit originally so that they won't charge tax but in the end, they ended up piling that on too.. And then when I said I will write a google review... they asked if I am threatening them.... It's not a threat, it's my experience with your company and I will write you a review. PLEASE DO NOT GO WITH THIS COMPANY. PLEASE USE REFERRALS FROM OTHER PEOPLE YOU KNOW... THIS IS A GREAT TACTIC USED BY THIS COMPANY TO GET THE SALE AND SURPRISE YOU DURING THE MOVE. Going to report them.