James Sutherland from Mississauga

I cannot tell you how happy and thankful I was to speak to a Tropical service man, late one night last week, and after the service call time window had ended. Our air conditioner had failed to start and this gentleman spent 20 minutes with me on the telephone as he gleaned that I was fairly savvy about most appliances. He asked me some questions about our recent renovation, and after testing voltages here and there, guided me to a reset button inside the outdoor unit. Voila..the air conditioner came to life! Although Tropical may have lost the next day service call revenue, their reputation now stands far above the crowd of appliance repair firms. Bravo Tropical! Thank you for putting client satisfaction ahead of a few dollars. I will be certain to receommend you to others and have already done so.

Mike and his crew did a wonderful job prewiring and installing televisions, surround sound, remote speakers in our Family Room, Gym, Office, Living Room and Kitchen during and after a recent renovation. All his design and equipment recommendations were excellent. He also had the foresight to install extra cabling in the walls which saved my $^%# when an HDMI cable was damaged by contractors. Mike is confident, honest and direct when considering what is best value for the client. He was also significantly less expensive and more transparent versus a big downtown radio advertiser. Highly recommended!!