Craig in Priddis

I cannot recommend Ivan and the team enough. Normally I dont leave reviews, but in this case I felt it warranted. Long story short, we had a situation that could easily have been a nightmare, but Ivan was able to quickly resolve it. They also provided the most competitive rate I got from any of the companies I looked into and the install was top notch. Will be recommending Air Force to anyone who asks me about HVAC in the future. For the longer story: We had our A/C installed initially in early June after going through ten or so companies for quotes. Air Force had by far the most competitive pricing and seemed keen on the work despite the install being potentially complicated. Had several others quote me double what Air Force did and some told me that where I wanted to put the unit was out of the question and the only place was on the walkway between the houses (most convenient as thats the side the furnace room is on). Air Force not only quoted a highly competitive rate, but also planned to install exactly where I wanted. Ivan, the owner, even came back an evening a few days later before I had decided which company I was going to go with to verify the location as I had a few questions around it and wanted to be sure it would work. Decided to go with Air Force at that time because of Ivans expertise and communication, along with the competitive pricing. Day of the install and went flawless. Inspected the work afterwards and some of the cleanest work Ive seen from exterior right to the furnace. This despite dealing with the tight spaces common in inner city infills and a fully finished basement giving limited access to the electrical panel and the exterior due to the furnace room being on the walkway side of the house. After the install was complete, had to leave for a few weeks so didnt get an opportunity to run the a/c unit. When we came back it was the start of a heat wave and with infant twins, keeping the nursery cool was a priority (and the main reason for getting the a/c). Unit didnt seem right and kept tripping off. Frustrating after all the great work to install. Ivan was able to (despite being on vacation at the time) attempt to troubleshoot via email and coordinate one of his guys to come check it out. Werent able to resolve it unfortunately and came back after the weekend. Ivan tried a few things, but ultimately the unit was defective and had to be replaced. He got that done working late to ensure we had a functioning a/c unit right as the 30+ weather hit (and when moving the twins to the basement was looking like it would become a necessity). My only constructive criticism is a bit more communication would be appreciated around timelines and visits to allow for planning of the customers day. But I also understand it can be quite busy. At the end of the day if you want a quality install and professionals working with you and not against you even when things arent going per plan, call Air Force.