Alan in Okotoks

We started our purchase in February 2021 we were told the house would be done in 8 months. We moved in one day short of 11 months. During the sale process the area sale guy missed placed paper work he gave us and we had to send him our copies. During the build we had to point out to Trico they had placed our kitchen window 9 inches out of place. We pointed out other framing issues as well. Trico lost 2 area foremen, during our build. We could not get anyone at head office during the build, we found out they moved head office to Mcleod tr, because we had to sit in the lobby for over an hour to get a meeting with the head sales manager. Who left the company shortly after. At possession we had no washer/dryer, no closet organizers and no mirrors in any bathroom. Also we had a clunking noises in our finished basement heat ducks on possession. After 3 visits by the air tech and 2 different service foremen. The Second different warranty lady declared our issue was at acceptable noise limits and indicated we should file a new home warranty claim. Not what i would call an acceptable response from a major home builder. We got our loam in November and Trico did the parging on our home to the loam level. Of course the yard settled 8 inches in the spring. It took 8 more months to get Trico to paint our house trim completed in July 2022. They also finished the garage base parging and touched up the house parging at this time. Be advised once Trico has your money they sales department is not so friendly and head office is near impossible to reach. Stay away from this company! Up date after months of trying to get out ducting noise issues fixed. Alberta New Home Warranty points out that on page 317 of the 340 page warranty guide. Air duct noisy issues are not a warranty issue. So be warned never get Trico to finish your basement roof . Run your heat for a winter so you can fix there poor work.