Horrible, horrible, horrible service! Called this company twice for service and both times they misdiagnosed the problems with my furnace. Initially, the techs told me the thermostat was faulty so I bought a new one. I paid them $168 for the service call and was out another $100 for a new thermostat that likely wasnt even faulty. Then furnace broke again in less than a week and they sent the same inexperienced tech who said the circuit board was now fried. I didnt like his condescending tone when I challenged him on his 5 minute diagnosis so I called a local company who came to diagnose the furnace. They spent time diagnosing the issue and got it working the same day! The techs said there was nothing wrong with the circuit board after all. Shocking!!! I called the office back and spoke with Val, who was equally as condescending, and told her to cancel the part order as the furnace was up and running. Confirmed the diagnosis was faulty and refused to pay for the service call. She had nothing to say as she assured me the same morning her tech was amazing and she completely trusted his skills :0) Dont waste your time trusting True North as theyre only looking to charge you $149.00 + taxes for faulty diagnosis on service calls and then try and feed you a bill for parts and labour that are working.
- Approximate cost of services:
- $250.00