They trick us with low estimation
They sent 3250$ estimation and at the end they didn't unload truck until we payed 7660$.
- Approximate cost of services:
- $7,660.00
- Company Response
Hi Sasan,
Thank you for your feedback, and we sincerely apologize for any frustration you experienced during your move. We understand your concerns regarding the price difference, and we'd like to address this directly.
Upon reviewing your case, we noticed a significant difference between the inventory that was shared with us prior to the move and the actual items our movers picked up on the moving day. This discrepancy contributed to the change in the final cost, as the initial estimate was based on the information we received beforehand.
That said, we understand how unexpected this increase may have felt, and we should have communicated any potential cost changes more clearly throughout the process. We value transparency and will be working to improve how we handle situations like this in the future.
We would be happy to discuss this further with you to ensure there are no misunderstandings and see if there’s anything we can do to improve your experience. Please feel free to reach out to us at customerservice@happyendingmovers.com