April 2nd i purchased a bedroom set from the Burlington location. I have to admit that i spent 3 weeks wondering if I should buy from a store that I knew nothing about, but it was going to be a savings of $300, what could go wrong? Well all could go wrong as it turns out. The set was to be 6 pieces, mirror, dresser, night stand and the bed(3 pieces. I made it very clear to the sales person that I did not need the set delivered until May 1st. I asked if there was a chance that the pieces would be sold out, should I take delivery ASAP? He assured me, guaranteed me, gave me the head office # and promised me my set would be delivered between 2 to 6 pm on May 1st. On April 30th, the day before, I get a phone call from Baby at head office-the set was not in. Surprise. She could though deliver the bed along with a different night stand and a chest instead of the dresser/mirror combo. Oh, and even better, she would not charge me extra. I explained to Baby at the time that i was not a fool, and I knew that the set she was offering was actually on sale for $100 less than what I had already paid. I told her to cancel my order, she in turn asks me to please not cancel and to wait and see what she has to deliver. Big mistake--the driver was 3 hours late, comes in my house on his cell with a personal call, uses my washroom without asking, and starts to leave when I question why he has only dropped off a bed. He waves his hand at me and points to the phone he is on. When he did finally have a moment, he explained to me that "Walia never has any item in that they sell and that I was lucky to even get the bed". At this point my husband comes to the door and asks him for proof of only the bed being delivered. The driver then started to get nasty with us, refusing to leave proof. When my husband followed him to the truck, the driver threatened to run him over if he didn't move. It is now June 30th, no dresser, no mirror, no night stand and of course no returned phone calls by Baby and her promises of the rest being delivered on the next Thursday. Save yourself and never ever walk in the doors of any Walia location.
- Approximate cost of services:
- $1,000.00