Cindy

I will never recommend this company. Ian came to my home for a estimate/quote. All seemed fine. I paid $1800 down payment and was told it would take a few months no problem. I had every intention of going through with the project. That is until I dealt with the office staff. Very unprofessional. Giggling through the conversation. Asked when I would be available for final measurements but as my date I said they said they werent available. I asked when they were available and was told each time it would be when I wasnt available. That they would only come up to Airdrie in the evenings. I work afternoons. This went on got a while. I realized that dealing with WeatherPro was dealing with a brick wall. I contacted Ian and told him what I was dealing with thinking that he would fix the problem with the office staff or a least contact me back. NOTHING!! I asked for my down payment returned and heard nothing. I decided to see how long it would be if I heard back from them if ever. Well 6 months has passed and finally I got a call. I called back to find out yes the contract has been canceled but I would not be refunded my down payment as it was past a 10 day grace period after signing the contract. Like I said before I had every intention of having the windows installed if not for the office staff. They are the reason I wanted to cancel and they are the reason I was past the 10 day grace period. I am so disappointed how the office staff has dealt with my issues and very disappointed in Ian for not responding when I was having issues with the office staff. Very unprofessional and lazy. Im thankful I never went further with them as any problems are not dealt with. I think I should be refunded as it was the fault of the office staff not me