Garage door was installed by this company as a contractor to the building company I built my house with. For half a year the garage door was not used (it stored unpacked boxes and furniture), when we began actually using the garage door we found out right away it was defective. We contacted the installer, and fought for over a year to get the problem solved. Involvement of the lawyer helped the resolution. Since then, the problem reoccured twice. In those cases we had to pay. On one occasion, the service man showed up, mentioned he needed a part,said he would come in two days and never came up again,until I called in a few months. Horrible experiences. I built three houses and never had a problem like this.