Happy in Winnipeg

I called Shorty's after having a non stop and extremely irritating drip coming from the toilet. I put in a new gasket so knew that wasnt the issue. When I called the office they arranged an appointment within the week. I had read reports on the company and although they had generally favourable reviews there was a better business report where someone complained about a $75 service charge that was never mentioned before a technician was sent out, so I knew to expect this charge just to have someone access the problem. You can imagine my disappointment to find there was actually a $145. charge just to determine the problem. The young man who came out was pleasant, understanding and mentioned this had happened in the past. How disappointing that at no time was I advised that the cost to send some out was actually double what was obviously a point of contention with a prior client plus even when I received a reminder the day prior to the appointment was I advised of this cost. As I said, the plumber who came out was professional, courteous and understanding but undoubtedly put in a difficult position. Not being upfront with customers is certainly not the way to build customer satisfaction. Very disappointed!!!