Reviews

10/10

Ronnie did a really excellent job on my moms bathroom renovation all the way from quoting to sourcing a custom shower through Bath Fitters. He is knowledgeable and very professional and very efficient in his work and always left the site neat and tidy. He came in on budget. He does great tiling and helped with the sourcing as well as drywall and ceiling work and painting. He helped source all of the fixtures as well as the vanity and paint colour. Highly recommend he is a real pleasure to work with and will most definitely use him again. Excellent experience overall.

Approximate cost of services:
$13,000.00
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0/10

Hired them for plumbing work as part of my moms bathroom renovation and I mistakenly thought the said 350 for the job but the actual estimate was a3600 from a discounted price of 4500. They removed a toilet added a valve and added two new shut off valves for the shower and capped the vanity lines and pulled the water line for the fridge. Did less than two hours of work. Another plumbing company who then finished the work for us said that the work that they did should have cost at most 750. When I try to get the owner to credit her Visa they say that they will only deal with mom because she signed even though I was there and thought the charge to her Visa was 360. My mom is 89 and hard of hearing and they are taking advantage of seniors.

Approximate cost of services:
$3,600.00
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10/10

I needed to have the back downspout replaced and moved to another area of the house. Tip Top came back twice to ensure that the new downspout was relocated to where I wanted it. While it cost slightly more it ensured it would look good. They took the time to explain the added cost which included resloping existing eavestrough. The work was done quickly and the new downspout looks and functions great.

Approximate cost of services:
$670.00
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Company Response

Sandra,
Thanks for sharing this review.
Pierce

0/10

Agree with the last post - know it was unusual storm but expect to be plowed in a reasonable time - took over 24 hours and by then my neighbours had to dig me out and risk getting the car down the mutual drive so that I get to my parents who aren't well. This is not what I paid for. Very unresponsive throughout.

Approximate cost of services:
$585.00
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Company Response

UPDATE: Our operations manager George Armstrong visited both Sandra and her neighbour (who shares the mutual driveway) in-person following this storm, and the following issues were brought to his attention: Delayed response time, lack of attention when piling snow, and also minor damage to an eaves trough hanging over the driveway during a previous event. These issues were brought forward after a storm which dumped nearly 2 feet of snow on some areas in Toronto. Unfortunately, the timing and sheer amount of snow did not allow us to be at her property until about 16 hours after the snowfall stopped (when usually we would have performed service within 12 hours). The piling was not done to her specifications, however during a 2-foot snowfall, it is very difficult to find room to pile the snow. To help alleviate Sandra's concerns, we fixed the eaves trough on the spot, scheduled a personal meeting with the crew which services their property, and also refunded 33% of the contract's value to her and her neighbour. We also continued servicing her property as agreed for the remainder of the season, and no further issues were brought forth by the homeowners. As the owner of Monster Plowing Co, I personally regret any inconvenience we caused to Sandra and her neighbour during that very large storm, but I believe that once it was brought to our attention, we handled the situation admirably, fairly, and promptly. In return for our prompt delivery of improvement, Sandra did promise to update her review, and to change it from the "0" rating that she left, as she personally admitted, "in haste," however this promised update has yet to be posted. We did, however, hold up our end of the bargain, and hope to have Sandra post, as she explicitly promised, an updated review soon.