Charles

I had a roof installed with a ten-year warranty that a year later developed a leak in a third floor dormer after a large storm. The roofers came out twice to repair, but their results were unsuccessful as the roof leaked again each time there was a large rain storm, which were frequent that summer. I called IRIS (Daves company) to do an inspection to help determine the cause of the leak. Dave answered immediately and came out very quickly to conduct a full inspection that determined that the cause of the leak was due to a relatively minor (but consequential) issue with the finishing of the metal drip edges on the flat roofs. During their attempts at repair, the roofers had concentrated their efforts on the shingle portion of the roof near the dormer and thus had missed the underlying cause elsewhere. During his initial inspection, Dave went above the call of duty and did a temporary fix with sealant and caulking until the roofers could do a more thorough repair. This was fortunate as a few days later we had another big storm during which the roof did not leak, confirming that he had successfully diagnosed the problem and that his temporary fix had worked. Within a few days of his initial inspection, Dave provided me with a detailed report with photographs depicting the areas of concern, the reason for the leak, and specifying clearly what needed to be done to prevent the problem from recurring. The roofers accepted the findings of his report without question. While the roofers were doing the repairs that Dave recommended, a question came up about the best way to address an issue, and I phoned Dave and he answered immediately and discussed the issue with the roofers in a collegial and constructive fashion to achieve a mutually agreeable solution. Dave further came out two days after the roofers had done their repair (on a Labor Day weekend!) to do a follow up inspection to make sure everything was done to his satisfaction, which it was. My experience with Dave and his company echoes everything others have said here. Daves extensive knowledge and experience is matched by his gentle and compassionate concern for his clients and his dogged commitment to get to the root of a problem. He clearly loves not only the work he does but also helping others in difficult circumstances. He is a rare gem and I cannot recommend him more strongly!

Ali from Direct Electric installed a 240 volt outlet in my laundry room/basement and upgraded my electric panel. This was my first time using Direct Electric and I was in need of another electrician as my previous one was no longer available. Ali came the next day after I called him and did an incredibly thorough job assessing the situation and making the installation with minimal cuts to the drywall. He thoroughly explained his work, was extremely courteous and professional, and took the amount of time needed to do a complete and careful job. His work came in exactly at the estimate and he even offerred a discount at the end. I will be using Ali for all my future electrical needs and cannot praise him highly enough. I will surely recommend him to anyone I know who needs electrical work done.