Found this company after an unsatisfactory experience with another snow removal company. I find the company to be professional and business-like. Work is generally done to a high quality as well. My one complaint would be the time lag for them to respond (12+ hours after storm end) which they sometimes surpassed. However, to get a "guaranteed" quicker response required an upgrade to considerably higher-cost package. That one issue aside, I would recommend Monster and have found them reliable and with sufficient, well-maintained equipment and well-trained staff.
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking the time to write such a thorough review. I am so happy that you find us reliable with good equipment and staff. To address your concerns about a 12 hour wait for service, we no longer offer that service package . All of our response times have been significantly improved, and you should really take a look at our current service offerings. We know that you would be fully satisfied with our improved 2016-17 service!