Terry in Toronto

Our old wood fence was falling over & we had nursed it along for a couple of years. May 2021 we decided on a new fence. With the cost of wood so high, we priced out composite fencing. It wasnt that much more, with a great warranty, so we worked with Matt to pick colours and order the fence. We were given a July 2021 date from Bufftech. Due to supply issues, our order was pushed back to Sept, Oct then Dec. we admit it was very frustrating as our existing fence was well beyond its last legs. Next we were told that the fence we ordered was unavailable (there was a fatality at the factory & it is closed indefinitely for investigation-poor soul). Matt worked with us and Bufftech and was able to give us the higher quality fence for the price we were quoted for the first fence. The installers came before 8am on the day. Kirk was the lead installer. He was professional and very good at his job. James and Marvin worked very hard as well. The had the old Fence out and the new posts dug and set by about 2pm. The next day they had everything done by late afternoon. Our experience overall was very good. My only criticisms would be that we had almost a year to wait, with much back and forth emailing to finally get a fence. But Matt always got back within a day and we never felt like we were getting shafted. Supply chain issues are out of his control. My husband also had to fix one of the tops caps as it wasnt sitting right. It was a fairly simple fix- if it hadnt been, I wouldve called Matt back. And because it rained, the yard was left a filthy mud pit. The installers cleaned up after themselves- it rained between day 1 and 2- theres not much that can be done about that. It just has been a daily battle trying to hose it off & clean the mud up. But well get there. Our neighbours are thrilled with the work too! We all love our new fence! Matt was good to split our bill, so we could each pay our share easily! We would recommend King Fence and when the last side of our fence needs replacing, we will be calling Matt back again!