Reviews

0/10

These guys where the worst, they nicked the drywall, bent registers so they did not have to remove them, and worse they have a crappy system that does not exhaust outside, so the house had a layer of dust. I am quite suspect that my furnace and duct cleaning was done thoroughly. I would not have them back if they paid me.

Approximate cost of services:
$225.00
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Company Response

Hello Doug, thank you for your review. I don't believe that these issues were brought to my attention - did you call/email anyone about these problems? The drywall issue was never reported to me so I can't comment on it. We mandate that all vents must be removed prior to cleaning. There are, of course, certain cases where this can't be done but we always advise the customers that the only way to clean their vents would be to go through the slats. This generally does not damage them and we can bend them back in place. Our vacuum system does not vent our of the house - similar to how your vacuum cleaner doesn't vent outside. Same idea. We have a HEPA style filter that traps the dust inside and the only air is from the motor itself. There is sometimes dust that settles after the cleaning. This is due to us using 220PSI of compressed air so some of the dust will inadvertently be raised. Again, I'd like to discuss this with you so please call me at your earliest convenience on our main phone line. Anton.

8/10

Clearview came out to check humidifier on my furnace, turns out the last company installed it wrong. They where very helpful in not only fixing the problem but also gave me some very good furnace maintenance advice.

Approximate cost of services:
$250.00
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0/10

Fresh Air did a terrible job, the equipment they use is poor, it vents inside the house so there was a layer of dust through the house. They did not replace the vent covers properly, they left scratched in the paint in a few spots. And I am sure they vents are not cleaned well, they did not care about the job they did, so I am sure they where not thorough. I would not have them back if they did the work for free. This was a rip off.

Approximate cost of services:
$200.00
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Company Response

Hello Doug,

Thanks for your review. I'm not sure when we performed the service for you and I apologize that you had a poor experience. I don't believe that you contacted us prior to this review so let me know if I'm wrong.

Please note that our filters that we use for the vacuum are HEPA style filters and trap virtually all dust inside. Our vacuum is also contained in the basement (or where your furnace is placed) so not a lot of air would escape into the rest of the house. What does, sometimes, happen is the dust that surrounds the vents (in the carpet, on hardwood, etc) gets raised when we blow out the vents. We try to be as careful as possible but this still happens as we use 220lbs of air pressure. But again, this should be very minimal so you shouldn't have had a major dust problem after.

In regards to us putting in the vent covers on improperly and the scratches, I'd like to get a chance to chat with you about that so please give us a call.

Thanks,
Anton
FAFS