mary jane harper from Kitchener

This is the best company. We called this company after a bad experience with another company we decided to call another company. We had an issue with our furnace it was constantly running. We call on a Monday and they came on a Monday with a couple of hours. The techncian said we had a defective switch he fixed and $113.00 we have heat!!! A week later we have the same issue we call Al Dunn back again on a Monday and with a couple of hours they we're back. Technician took a look as said it was a similar problem but different switch said they should have caught it the week before it was fixed in few minutes and no charge. Isn't honesty the best!!!

Bought our house about 3 years ago and the furnace was a Lennox 5 years old. This winter we woke up to no heat on one of the coldest days. We called the # on the furnace as we had not needed furnace repairs before. Aire One was able to arrive by 2:30pm the same day as our call. The techicnian took about a 1/2 hour to diagnose the problem to a limiter switch. The furnace at this point was in pieces. He showed my husband the part and told him the price for the part was $470 dollars. We paid with hst $673 for the call and our furnace was working. We we're happy to be warm but then we got to thinking after looking at the part can this really be worth $470.00? After some research on the part we found that it was worth only $25.00. Shame on Aire One for taking advantage of customers who are in need. I would not recommend this company to anyone. Honesty will get you further! Just a note this response to our review came 9 months after the initial situation. Also when I said we did our research we went to several other license HVAC companies and with the old part in hand we checked pricing. All of the companies that we're consulted for estimate we're more than $200.00 lower than the price paid to Aire One. We will never use this company again. Since then we have done our research and have found we are not alone.