imtracker

Things started very well. Out sales contact was knowledgeable and had moved from another company to King S&L so we followed him. He always returned calls promptly and responded to problems. The trouble started when we had them also do a concrete pad for our new garage as well as the paving of our driveway. They subcontracted the concrete. They had us do many of the calls to this sub-contractor ourselves and he did not return calls and frequently did not show up for appointments. They laid the pad short on one end (not square) and patched it long on one end, still not square and left an uneven 1" lip of concrete in the rear doorway of our garage which remains a tripping hazard. Still we calmly request service to fix it but time after time we were promised someone would come to fix it and they didn't. They had also laid our rear step crooked which we pointed out at the time and they argued with us, but eventually fixed it after the concrete dried. Bottom line is: no one fixed the problem with the pad, no one admitted the problem even after a site visit, and we had to fight for a discount and compensation for tools we rented to fix the crooked pad ourselves. Overall VERY POOR customer service and after care... so beware, the sales pitch was "perfect" but after that it is "buyer beware".