crysta from Old Toronto

My neighbour was fixing her roof and replacing an eavestrough by coverall for the following day and Mark provided me with a quote as well to replace my entire eavestroughs/rain gutters. They were able to fit me in at the same time as my neighbour. Mark and 2 others were able to complete the work for both of our semi attached homes in a 1.5 days. It would have been completed on the same day but there was an issue with the structure of my roof and a new rain spout that wasn’t previously there needed to be installed at the front of the house to prevent water pooling and causing further damage to the bricks at the front of the house. My neighbour had concerns about the aesthetics and Mike went through the different options. The work was temporarily stopped until Mark dropped by to discuss the options again and Mark was able to come to an agreement with my neighbour and they returned a few days later and completed a couple of hours later. Looks great! Pleasing two neighbours with a semi attached house may unexpectedly get complicated but both Mike and Mark handled it with patience. Excellent communication and problem solving skills.

Over the past 5 years, I have called SNAP to remove mice from inside the house and a few years earlier to prevent squirrels from residing in my roof. In both cases, Joe provided excellent service and provides permanent results. In the case of both the mice and squirrels, he used mesh to cover many of the possible entry points into the house. In addition, a door stopper/washer to prevent the very tiny mice from coming in from the back door. It has been a few years and no mice nor squirrels living in my house. Now, I have a problem with MOTHS. Joe was the first person to come to mind. As per Joe's style, he answered the phone quickly, provided options on the spot including options I can do myself. Based on past results, Joe will come in a few days) as I am confident of the results he will provide regardless of the animal or critters around or inside the house. HIGHLY recommend JOE! Great person too.

WOW- SNAP pest control (Joe) provides excellent service and at a very reasonable price. I live in a semi-detached house and my neighbor complained that we had squirrels living in our shared roof. My neighbor found someone to fix her side of the roof with a one way door and so I called a separate company- SNAP to get a quote to come over and inspect if there were any other existing holes on our side of the roof. I spoke to Joe and he took the time over the phone to go over options and provided me with a quote for inspection. He came over, took pictures and showed me the pictures of where the squirrels were eating their way through the wood under our shingles. As it was only a matter of time that the squirrels were going to get through our roof. Joe sealed the edges of our entire front roof with wire mesh. This process took a couple of hours. While he was up there he also cleaned our eaves drop just for the fun of it. Joe goes beyond what is necessary- I was completely satisfied and at a very fair price. In fact, I was surprised when he only charged slightly more than the inspection quote he provided over the phone even though he spent several hours longer than was expected. It has been many years since I felt satisfied in this way by any service. Professional, friendly and honest. AMAZING.

Possibly the most dishonest company I came across. Company would not give me a quote over the phone except that it was $80 to come over and assess the problem. If I chose to proceed, it would go towards the assessment/repair. Technician (Roman) came over chatting about his personal life for the first 40 minutes while the fridge was warming up. The fridge was unplugged when he got here. In retrospect, I realize that he didn't need this time to warm up the fridge; it was to distract me from the total amount of time he actually needed to to fix the fridge. Then he quoted me $280 to test the components. This took 5-10 minutes. I am not sure how testing the components is different than the $80 assessment I was quoted over the phone? He then quoted me another $210 for the part (self starter for the compressor). It took him 2-3 minutes to install the part. When he left, he gave me the wrapping with the part so I can throw out. I looked up the part (self starter) online and the part goes for $10. I ended up paying $560 for 15 minutes of actual work and 40 minutes of unnecessary conversation. Need I say more. Also when I pressed him about his warrantee he hesitated and said 30 days. HA! UPDATE- Six weeks later, my fridge started to act up again making funny noises. When I called, I was met with a very unfriendly response by the receptionist. A few months later, my fridge died and I ended up buying a new fridge. When I first wrote this review it was over a year ago and it still bothers me that companies like these exist out there.