To make a long-story short, bought a house with a hydronic system that was installed by Donaldson so naturally, we used them for yearly cleanings and to fix any repairs. The first few times Dave was great to deal with but then they started to send their son and that's when all the problems started. Literally every time he did work, there would be issues after he left. Leaking fittings, incorrect circulating pump installed, gas leaks, relay failure, etc. Recently, we called for service and while trying to set up an appointment Dave starts yelling at me. Says they don't like to come because they always have to come back a second time and that we don't listen to their son. First off, if you did it right the first time, I wouldn't have to call you back to fix your mistakes. Secondly, there more mistakes someone makes, of course I am going to question their ability! Dave went on to say that his son is the biggest "expert" in all of Ontario! What a joke! The new service company told me this guy has a reputation of being a hot head and not to worry about it. I had to bring them in to fix the undersized circulating pump as well as some other issues that Donaldson created. Full system health check and no leaks detected! They gave me some great advice that I'll pass on to others: don't hire a plumber to do work on your heating system.
- Approximate cost of services:
- $1,000.00